A list containing the majority of Citrix Workspace app for Chrome (formerly Receiver for Chrome) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
This article provides detailed steps on how to configure Google Chrome to use the full Citrix Receiver client, rather than the Lite client (HTML5). Under some circumstances, Chrome may revert to using the Lite client and this article will help you to switch to the full client experience. See full list on docs.citrix.com. Install self-hosted Citrix Workspace extension (recommended): Click Add Add Chrome app or extension by ID. Enter self-hosted Citrix Workspace’s extension ID. Select From a custom URL. Enter the URL where Citrix Workspace is hosted. Install Citrix Workspace extension from the Chrome Web Store.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Chrome / Workspace app for Chrome:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Workspace app for Chrome on Chromebooks appears top be ignoring power settings. For example, devices are going to sleep when they are set to not do so. | Citrix have an EAR version of Workspace app that addresses power management. | https://discussions.citrix.com/topic/399128-kiosk-workspace-and-power-management/ | |
| 2 | The keyboard stops working in a Citrix session until you exit and re-enter fullscreen. | Rolling Chrome OS back to v70 resolved the issue. | Google Chrome OS 71. | https://discussions.citrix.com/topic/401000-strange-keyboard-issues-on-workspace-for-chrome-1901-18113/ |
| 3 | When using HelloID as a Identity Provider for Chromebooks, connecting to StoreFront redirects the user to the Identity Provider login page again. | This issues is resolved in Workspace app 1906 for Chrome. | https://discussions.citrix.com/topic/402685-passing-saml-cookie-to-chrome-workspace-app-on-chromebook/ | |
| 4 | The Citrix PDF Printer is not getting created, even though policy 'Auto-Create PDF Universal Printer' is enabled. | The 'Citrix PDF Universal Printer' driver was not installed on the VDA. | https://support.citrix.com/article/CTX256664 | |
| 5 | When attempting to open files from Google Drive you receive error 'Citrix Workspace app can only open files from Google Drive'. | This is resolved in Workspace app 1907 for Chrome. | https://support.citrix.com/article/CTX260993 |
3. Click Browse and navigate to the location of the configuration file to select and upload the file.
4. Click Continue to configure or click Cancel to go back to the home page.
5. On the Configuration Utility Tool | Citrix Workspace app for for <Chrome/HTML5>: <config file> page, select the desired feature and choose the appropriate values.
6. Click Download to download the configuration file.
Specific to Citrix Workspace app for Chrome
1) Google Admin policy
When you upload a policy file, the tool reads the file and lets you modify the configuration settings it specifies. To add a configuration to your file, use the ‘Create new’ option.
Google Chrome Citrix Workspace App Download
2) Web.config in StoreFront
The web.config file is typically located at C:inetpubwwwrootCitrix<storenameWeb> where storename is the name specified for the store when it was created. Locate chromeAppPreferences and update its value with the custom configuration as a JSON string that is generated by the tool.
Example:
chromeAppPreferences = '{'ui': {'toolbar': {'menubar': false}}}'
3) Default.ica
Copy and paste the generated code as the last line in the default.ica file.
Typically, for the Web Interface, the default.ica file is located at C:inetpubwwwrootCitrix<sitename>App_Datadefault.ica where sitename is the name specified for the site when it was created.
Sample code generated by the tool:
chromeAppPreferences = {'ui': {'toolbar': {'menubar': false}}}
Note: Although the tool can be opened on any web browser, it works best on Google Chrome.
Disclaimer
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