This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Applications and Published Desktops launched with HTML5 client might fail. Users see 'Error: Citrix Workspace app cannot launch app'. The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere. To access Client Desktops, we have to install Citrix Receiver in our systems. Download Citrix receiver application from its official site itself. Recently one user reported that he faced an issue while installing Citrix Receiver. While installing, the Citrix receiver pops up with the following error, Specified Account Already Exists.

Applicable Products

• Citrix Virtual Apps and Desktops Service

Symptoms or Error

Citrix article CTX249920 Workspace App for Windows – Your apps are not available at this time – Issue when installing Citrix Receiver in not elevated/per-user install mode describes the HKEYCURRENTUSER registry keys that must be deleted to fix this issue. When using Skype for Business in your environment, you may want to install the HDX RealTime Media Engine on your client device together with Citrix Workspace app. Citrix Workspace app is a prerequisite for the Media Engine; without Workspace app, Media Engine cannot be installed.

Citrix Workspace Will Not Install

Solution

Citrix Workspace App Cannot Connect To Server

Update your VDA to version 2006 or higher. Customers who need to use VDA version 1912 LTSR are advised to install 1912 CU 2 to address this issue.

Problem Cause

Citrix Workspace Installation Error

Cannot Open The Citrix Workspace